Terms and conditions and boring bits

---

Disclaimer

Here at Noyce, we want to make sure every customer feels valued. 

As your item is made from new and reclaimed wood which has either been kiln dried or naturally dried, there may be evidence of its previous history, which means that you can expect to find knocks, cuts, stains and marks. We take a lot of care to keep all the interesting features of any timber meaning there will be features such as splits, cracks, knots and waney edges and as the wood ages and with seasonal changes occasionally planks can twist, bow or move. All these imperfections do not impact its use and we believe they create a truly unique and rustic piece of furniture for your home.  

Please note the grain and look of the wood will vary from item to item as each one is individually handmade to order and also the sizes might vary very slightly due to the nature of the wood.

Returns & Cancellations

Here at Noyce, we want to make sure every customer feels valued. 

Cancellations 

For cancellations of your order please get in contact within 7 days of your order confirmation and as long as we haven’t started the project we will be happy to cancel the order and return your deposit. 

Deposits 

After the  7 day cooling off period all deposits are non refundable, this is to protect material costs and custom work already started

Returns 

Returns aren’t accepted for any of our products as they are all custom made to your requirements. 

Faults or concerns 

Any faults or concerns should be brought to our attentions as soon as possible, we spend a lot of time and hard work on your piece and we want to make sure you love it as much as we do. However sometimes life gets in the way.

Please contact us with any issues and we will endeavour to find a solution that works for everyone. 

Please also see our disclaimer for more information on the wood we use 

Thank you for reading